The threads on the lid can get misaligned while in transit. To fix it, we recommend putting a thick towel over the lid and lightly tapping the edges with a hammer. It should come free and fall back into place. 

If you ordered a biodegradable, wood, fiberglass or marble urn you should be able to take them on the plane. Always double check with the company you are flying with for up to date rules regarding transportation. 

For burial, we recommend purchasing a marble urn, but the metal urns can also be buried. Please check with your local cemetery for the most accurate policy.

Standard shipping is 3-5 business days.  If we are out of stock on the item, it will ship from our manufacturer and will take 1-2 weeks to arrive. Live chat with us Monday –Friday, 8am-4pm to see if we have it in stock.

We offer both two day and overnight shipping, but weekend delivery is not guaranteed to all locations.

Your package will arrive two business days after your order has been received. If you place your order on Friday, you will receive the package on the following Tuesday.

We do offer a selection of urns that can be engraved on located in the “Engraved Urns” category under the “Cremation Urns – Urns by Theme” drop down menu.  All other urns we do not engrave directly on to prevent any cracking or chipping of the finish. We do have hanging metal tags and adhesive metal plates available for purchase.

If there was an error on our part regarding the engraving instructions, please contact our customer service team so we can replace it for you. If you provided the wrong engraving details, please re-purchase a new pate/tag with the correct engraving instructions. It is very important to double check your information prior to submitting your order.

The Trophy urns come in three parts: the ball $180, the base $159, and the engravable plate $39.99. Once everything is added correctly your total should be around $378.99.

The ball will have both images on it. The ball is not attached to the urn and can be moved to show either side of the ball.

The ashes go into the black base. There is a bottom panel held in by screws that the bag of ashes can be easily placed into.

The plate will be taped to the top of the base box, if you still cannot locate it please double check the packing materials. If you still cannot find your plate, please contact our customer service team at (888) 386-1112.