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FAQs About Urns

Questions To Make Things Clear For You


Are these urns really good?

Every single cremation urn offered by Exquisite Urns is crafted to perfection by skilled artisans. Top-notch materials are used to diligently craft each urn, so you can always rest assured of the urn quality.


How can you sell these urns at such a discount over funeral home prices?

Usually all the funeral homes keep a higher margin because they need to cover the operational costs. We are only the manufacturer and provider of quality cremation urns and jewelry, so our margin is lesser than the one kept by the funeral houses.


How large of an urn do I need to buy?

It depends on your intent of dealing with the cremated remains. If you want to preserve the entire cremated remains, then choose a standard sized adult urn. Families that plan to store a portion of the ashes and scatter/bury the remaining, buy the medium sized urns. And lastly, people who only want to store a little portion of the remains choose a keepsake/small-sized urn.


How do I go about actually filling an urn once I purchased it?

The cremated remains are initially handed over in a temporary cremation vessel by the funeral house. Transferring the ashes from the temporary container to the final new urn may bring about an emotional turmoil, but it is not difficult at all. You need to safely pour in the ashes from the temporary vessel to the new urn.


If I provide my own urn, will a funeral home use it?

Yes, of course. The Federal Trade Commission takes care of the rights of every American citizen. The funeral rules made require the funeral houses to accept an urn or a casket brought by the family of the deceased. No funeral house can ever refuse taking the urn.


What do funeral directors think when I ask them to use an urn that I purchased elsewhere?

The funeral directors don’t mind because they are well-aware of all the funeral laws. Whether you provide an urn or a casket purchased from elsewhere, they won’t mind it.


Do you offer any sort of guarantee?

Exquisite Urns is known to offer only the finest quality cremation vessels and jewelry, so you can rest assured of the product you purchase from us. In case, you receive a product that you are not satisfied with, you always have the option to return it and place a replacement request. Our courteous customer support team will be happy to assist you with it.


What is Cremation Jewelry exactly?

The cremation jewelry is just like any normal jewelry but it also allows you to store a little portion of your loved one. It looks exactly like a modern jewelry piece and no one can make out that you are carrying a little portion of ashes in them, unless explicitly told.


Are your products actually in stock?

Exquisite Urns is both the manufacturer and the provider of cremation urns and jewelry, so in very rare cases, the event of non-availability of a product may arise.


What is a keepsake urn?

It is a small sized cremation urn that is used to preserve only a small portion of the remains of your loved one. You can consider it to be a miniature of a standard sized adult urn.


How do you engrave an urn?

We have high-end engraving machines that ensure your selected urn gets engraved the way you want it to. Moreover, we follow different engraving techniques and all our machines are operated by skilled operators only. You can always rely on our engraved urns and jewelry.


How will the engraving look?

All our engraved products receive much appreciation from our customers. You can also see images of some engraved urns and jewelry available on our online store. We have a dedicated and professional department that takes care of your engraving requirements and ensures you get exactly what you have asked for.


If I pay to have an urn engraved, does that add to the shipping time?

It depends on the time of your order placing. You will be notified of the delivery time when you complete the purchase. If you want the urn early, you can ask us for a quick delivery and we will try our best to deliver it as fast as we can.


What is an urn pendant?

It is a medallion that is made using brass and other materials that is hanged on a ribbon and it goes around the neck. The product is similar to a standard pendant; the only difference is you can store a little portion of the ashes in an urn pendant.


I see that you sell glass urns. Isn’t that a bad idea as they can break?

Glass is a fragile material that needs extra handling care, but everything depends on the type of glass also. The glass that we use in our products is thicker than the normal ones and is also of top quality. You can rest assured of the quality of each urn you purchase from our store, be it a glass urn or any other urn.


What is TSA going to do if I try to bring an urn through airport security?

The TSA officials respect your emotions, so they will never open the cremation vessel under any circumstances. Just make sure the cremation urn is made using a material that can be easily screened and does not create an opaque image. Urns made using wood and plastic easily pass through the screening process. Before you consider bringing an urn through air ways, make sure you get things cleared with the respective airlines.


How much is shipping?

We offer a free ground delivery across all the states of the United Nation.


How do you ship?

We have delivery partners that have been working in the relevant area for years, so you can rest assured of our delivery. You will receive your product through a reliable courier only.


Do you charge sales tax?   

We only charge sales tax on products being delivered to states that require us to charge so.


How long does shipping take?

Depending on the delivery location, it can range from anywhere between 1 to 3 days. You will be notified of the same at the time of order placement.


What is your return policy?

You can get detailed information on the same on our “Return Policy” page.


Is there a phone number I can reach you at?

Contact 7 Days a Week at 888-386-1112 @9:00 AM to 4:00 PM By Phone

E-Mail Us After Hours and Weekends for Any Queries

 

What forms of payment do you accept?

We accept all the different online payment methods including payment via a Mastercard, American Express, and others.


Are you honest people?

We have been offering quality products and services for quite a time now. You can also check people’s ratings and reviews on our products. In case you need assistance with anything, our team will always be up for your help.

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